Privacy Policy

Last updated: 2025

This Privacy Policy explains how EmotionSync ("we", "us", "our") collects, uses and protects personal information provided by clients ("you", "your") when accessing our website or using our coaching services. By using our services, you agree to the practices described in this Policy.

1. Information We Collect

1.1 Information you provide directly

• name
• email address
• communication content (messages you send)
• basic information you voluntarily share during sessions

1.2 Payment information

Payments are processed through secure third-party payment providers. We do not store or process your card or banking details directly.

1.3 Automatically collected information

When you visit our website, basic technical data may be collected, such as:

• IP address
• browser type
• pages viewed
• time spent on the site

This information is used for website functionality, security and basic analytics.

2. How We Use Your Information

We use personal information to:

• deliver coaching sessions
• communicate with you regarding services
• manage bookings and support
• improve user experience
• meet legal or regulatory obligations

We do not sell or share your data with third parties for their marketing purposes.

3. Legal Basis for Processing (GDPR)

We process your information based on:

• Contractual necessity – to provide coaching services you requested
• Legitimate interest – improving service quality and security
• Legal obligation – where required by applicable law
• Consent – when you voluntarily provide information for a specific purpose

4. Confidentiality

All coaching sessions are treated as confidential. Information shared during sessions will not be disclosed unless:

• required by law, or
• there is a credible risk of harm to you or others.

5. Data Storage and Security

We apply reasonable technical and organisational measures to protect personal data, including secure storage, restricted access and encryption where appropriate. We retain data only as long as necessary to fulfil service obligations or legal requirements.

6. Your Rights (Under GDPR)

You have the right to:

• request access to your personal data
• correct inaccurate information
• request deletion ("right to be forgotten")
• restrict processing
• object to processing
• request a copy of your data in a commonly used format

To exercise any of these rights, contact us at: info@emotionssync.com.

7. Cookies

Our website may use cookies for basic functionality, security and analytics. You may disable cookies in your browser settings, but some features of the site may not function properly as a result.

8. Third-Party Services

We may use third-party tools for:

• email communication
• website analytics
• secure payment processing

These providers are required to protect personal data and comply with privacy regulations. We do not share sensitive session content with third parties.

9. Children’s Privacy

EmotionSync services are intended for adults 18+. We do not knowingly collect information from minors. If you believe that a minor has provided us with personal data, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated revision date. We encourage you to review this Policy periodically.

11. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: info@emotionsync.com
Website: www.emotionsync.com